Advance Financial Communications Policy

Advance Financial provides important information via email, push notifications, SMS text messaging, telephone calls, and automated voice messages.

User Consent

By providing your contact information to us, including your telephone number(s) and email address, you agree and consent to be contacted by Advance Financial, our agents, employees, attorneys, affiliates, subsequent creditors, loan servicing companies, and third-party collectors through the use of email, US mail, telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other phone number you have provided in conjunction with your application and/or account, including the use of automatic telephone dialing systems, autodialers, or an artificial or prerecorded voice.

SMS/Text Message Terms & Conditions

By agreeing to receive SMS text messages, you authorize Advance Financial to deliver transactional and/or marketing text messages to the mobile phone number you have provided. We may contact you for application and loan servicing matters, to remind you of upcoming payments, for collections, or for other loan or account related issues. Your cellular provider’s Msg & Data Rates May Apply to our confirmation message and all subsequent messages and are your responsibility. Message frequency is 4-12 messages per month.

You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private.

Please notify us immediately if you change mobile numbers or plan to provide your phone to another person.

If you have any questions about this Policy, or are having problems receiving or stopping our text messages, please contact us using the following information: Advance Financial, 100 Oceanside Drive, Nashville, TN 37204, 615-341-5900, Hours of Operation: Daily 24/7.

Opt-out or STOP

This policy applies to the text messages sent by Advance Financial or our third party service providers on our behalf. If you wish to stop receiving marketing text messages from Advance Financial, reply to any text message we have sent you and in the reply text simply type STOP. Your stop request will become effective within 24 hours. You may also stop text messages by calling us at 615-341-5900, Hours of Operation: Daily 24/7.

Help or Support

If at any time you need our contact information or information on how to stop text messages, reply to any text message we have sent you and in the reply text simply type HELP. Upon receiving your text message, we will send you a text message with this information. In general, the messages we send provide you with information about your account. Some of the text message we send may include links to websites. To access these websites, you will need a web browser and Internet access.

Email Opt-Out

You may unsubscribe directly from any marketing email message.