The Legal Collections Agent is primarily responsible for gathering information on written-off accounts and submitting them for legal review. The Legal Collections Agent works in a fast-paced contact center environment. This agent also conducts outbound calls and assists customers with payment options over the phone. As well, this agent does skip tracing using various databases to locate pertinent information and also submits completed customer files for legal review.
As with all positions at Advance Financial, the Legal Collections Agent adheres to company guidelines and strictly follows all company procedures. They continually work to gain a high level of product expertise and comply with all state and federal laws governing the financial services industry.
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