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Customer Retention Agent

The Customer Retention Agent is primarily responsible for assisting customers by making payment reminder calls and making payment arrangement calls in a courteous manner, which allows Advance Financial to retain the individual as a repeat customer. The Customer Retention Agent works in a contact center environment where calls are directed by a preview/predictive dialer.

As with all positions at Advance Financial, the Customer Retention Agent adheres to company guidelines and strictly follows all company procedures. They continually work to gain a high level of product expertise and comply with all state and federal laws governing the financial services industry.

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