The Customer Care Department is a fast-paced support center open 24/7 every day of the year. The primary goal of the Customer Care Department is to deliver above and beyond customer service through inbound and outbound phone calls. The Supervisor will be responsible for providing leadership, training, and mentoring to the customer care agents to ensure we are exceeding our primary goal. The Supervisor must be available to work all shifts, days and/or evenings, overnights and weekends.
As with all positions at Advance Financial, the Customer Care Supervisor adheres to company guidelines and strictly follows all company procedures. They continually work to gain a high level of product expertise and comply with all state and federal laws governing the financial services industry.
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