The Verification Agent is primarily responsible for delivering exceptional service to the retail store locations. The Verification Agents will serve as the support network for the store personnel validating a wide array of information necessary for processing loans and providing check cashing services.
Essential Duties and Responsibilities
- Displays a cheerful and positive attitude at all times
- Provides consistent and exceptional customer service
- Treats customers and co-workers with dignity and respect
- Conducts all verification transactions accurately and efficiently including, but not limited to, validation of customer data, bank account and vehicle title details, and check maker and payee data
- Adheres to company guidelines and procedures, state and federal laws
- Participates in on-going learning and development
- Performs all other duties as assigned
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